The latest software releases are hosted on the PALportal. The portal requires user registration and if you have not used our software portal before (launched 2018) you will need to create an account.
For any support questions please contact support.
With users around the globe, our team aims to respond to your query within 24 hours.
The activPAL is rechargeable and contains no user serviceable parts. All new activPAL products are guaranteed against manufacturing defects for 2 years. Please contact support with any warranty questions.
As the activPAL is not user-serviceable we offer two options for out of warranty activPALs, refurbishment and trade-in.
activPAL micro models over two years old are eligible for refurbishment. We cannot refurbish water damaged units and the activPAL must be able to connect to the software to qualify for refurbishment. The main reason for refurbishment is poor recording performance due to battery aging. activPALs are refurbished in batches and your order will be supplied from our stock of refurbished units. The refurbished activPAL come with a one year warranty.
When we receive your activPALs for refurbishment we put them through a testing and refurbishment process and then add them to our refurbished stock. The refurbishment process strips the activPAL down to the circuit board and then it is rebuilt with a new battery and casing. Please contact sales for pricing information.
Any activPAL model in any condition is eligible for trade-in against one of the current activPAL models. The trade-in discount on the list price is 33%. Please contact sales for a trade-in quote.